A+ Remote Support Technician Test 1

1. A user running Windows XP SP1a calls, complaining that they are unable to connect to a wireless access point secured with WPA. Which of the following is the likely issue?
a. The user has the wrong SSID.
b. No WPA client is built into XP SP1a.
c. The user has entered a 64-bit key when a 128-bit key is required.
d. The user's MAC address is not in the filter list of allowable addresses.

2. Which of the following is the best utility to use to rebuild a damaged partition when running Windows XP?
a. ASR
b. ERD
c. System Restore
d. Recovery Console

3. Which two of the following items are required to establish connectivity with a WEP-secured access point?
a. SSID
b. Your MAC address
c. Key
d. IP address of the access point

4. Which of the following should be the first step you take when the printer status is Ready and there are print jobs in the printer's queue, but the printer does not print?
a. Turn off the printer.
b. Clear the print jobs from the queue.
c. Reboot the computer.
d. Restart the Print Spooler service.

5. While diagnosing a laser printer with a user over the phone, you suspect that the problem lies with the laser. Which of the following is the best method to have the user quickly test your theory?
a. Have the user remove the printer's case and watch for the laser to come on after beginning a print job.
b. Have the user insert a flexible photometer into the feed mechanism and watch the display for confirmation that light is found in its path.
c. Have the user replace the EP cartridge and print a test page.
d. Have the user remove the EP cartridge and look at the element to see if it has blown.

6. In diagnosing a software issue with the functionality of a peripheral device over Remote Desktop, you discover that the driver for that device is two years old. Which of the following methods is the best way to upgrade the driver?
a. Use the original distribution disc for the operating system.
b. There is nothing for you to do. The latest driver is downloaded automatically when available.
c. Download the latest driver from the manufacturer's website.
d. Avoid the possibility of downloading a virus by calling the manufacturer to send you the latest driver by mail.

7. While conducting a Remote Desktop session to diagnose why an error message pops up immediately when the user tries to print, you notice that the user has no printers installed. When you click the Add a printer link in the left frame of the Printers and Faxes utility, an error message pops up, telling you that the operation could not be completed. Which of the following is the cause of the issue?
a. The user has no print drivers to be able to install printers.
b. The spooler is full.
c. The printer is offline.
d. The Print Spooler service is stopped.

8. The read and write heads of floppy drives, tape drives, and optical disc drives, such as CD and DVD, can become dirty, obscuring their ability to function properly. Which of the following is the correct regular preventative maintenance to avoid such a problem?
a. Regular use of such drives keeps the heads clean and free of contaminants. If a drive has not been used recently and now produces errors, access it repeatedly until the data is read properly.
b. Use a cotton swab and rubbing alcohol to clean the heads.
c. Use a head-cleaning system designed for the drive being cleaned.
d. Execute the Head Clean utility in Windows on a regular basis.

9. A user calls in. complaining that their computer is taking an extremely long time to boot up after they installed a large number of applications. Which of the following will most likely speed up the user's boot process while still allowing them to use the applications?
a. Disable some of the applications on the Startup tab in MSCONFIG.
b. Uninstall some of the applications.
c. Increase virtual memory.
d. Swap out for a larger hard drive.

10. A user calls to report a dead system. They say that pressing the power button produces a sound from the rear of the system unit, but the system never boots. Which of the following is a likely cause?
a. The power cable is not completely plugged in on the power supply.
b. The power button is defective.
c. An adapter card has become partially seated.
d. The system partition on the hard drive is damaged.

11. A customer calls to ask your advice about the latest and greatest video card to go with the cutting-edge motherboard they recently had installed. Which of the following expansion buses is the user most likely referring to?
a. PCI
b. PCIe
c. AGP
d. ISA

12. Which of the following is not an integrated security feature in Windows XP SP2?
a. Windows Firewall
b. Automatic Updates
c. Windows Security Center
d. Microsoft Baseline Security Analyzer (MBSA)

13. When issued from the C: \folder1\folder2\folder3> prompt, what does the command cd\ followed by the command rd folder1 accomplish?
a. It reads and displays the contents of folder1.
b. It deletes folder1 and its files but leaves folder2 and folder3 intact.
c. It generates an error message and nothing else.
d. It removes the entire directory tree (directories and files), beneath and including folder1.

14. A customer complains that their computer consistently runs for a little while and then shuts down on its own. Which of the following should you advise the customer to look for?
a. Multiple shallow dents in the system case
b. Clumps of dust on the back of the power-supply fan and chassis vent holes
c. A massive wad of cables behind the system and on the floor
d. Sticky keys indicating that something has been spilled in the keyboard

15. You receive a call from a customer who complains of a malfunctioning floppy drive. According to the user, they recently installed additional RAM. Ever since the installation, the light on the floppy drive has remained lit, and the user is unable to access any of their diskettes. What is the most likely explanation for the problem?
a. More RAM has been installed than the system can support.
b. Apparently the user's diskettes have been exposed to a magnetic field, because this is the normal operation of a floppy drive.
c. Diskettes are not meant to be inserted into a floppy drive.
d. While working inside the system unit, the user dislodged the data cable from the floppy and reinserted it upside down.

16. Which page in System Properties allows you to adjust how the system handles unsigned drivers and searching the Windows Update website to download drivers for newly installed devices?
a. Advanced
b. Automatic Updates
c. General
d. Hardware

17. You receive a call from a user who is illogically irate and using profanity. Which of the following should you do to handle the situation?
a. Hang up the phone.
b. Tell the user in a controlled voice that you would like to assist them if they can relate the problem to you.
c. Put the user on hold and notify your supervisor about the situation.
d. Let the user vent as long as they need to, and then try to help them.

18. What does the command md folder2\folder3 accomplish at the C:\folder1> prompt when folder1 is an empty directory?
a. It creates a directory named folder2 under folder1 and a directory named folder3 under folder2.
b. It generates an error message and nothing else.
c. It creates a directory named folder2 under folder1 and then produces an error message.
d. It moves the directory folder2 and all of its contents to a directory in the same location named folder3.

19. Which of the following is a true statement?
a. A hub does not examine Ethernet frames, whereas a switch bases filtering and forwarding decisions on Ethernet headers.
b. A router does not examine Ethernet frames, whereas a switch bases filtering and forwarding decisions on their headers.
c. A switch repeats every bit it receives without regard for their meaning.
d. Hubs, switches, and routers have uplink ports designed specifically to chain multiple like devices together.

20. A user calls and informs you that they attempted to upgrade their hard drive by using a new hard drive and an included utility to clone the old hard drive to the new one. Both drives are ATA and set for master, but the new drive does not show up when booting. Which of the following is most likely to fix the problem?
a. Inform the user that they cannot have more than one ATA drive in the system at one time; and suggest that they hack up the data on the original drive, install the operating system on the new drive, and then restore the data to the new drive.
b. Inform the user that you are not willing to assist with a system that has been tampered with, and end the call.
c. Suggest that the user obtain a Y Molex connector to provide power to the new drive.
d. Suggest that the user not change the jumpers on the drives but connect them both to the same controller on the motherboard.

21. A user calls to request assistance with compressing a file on their hard drive. The user is running Windows XP on a FAT partition and (does not want to move the file from its current location. Which of the following accurately describes the solution?
a. It can't he done without a third-party utility.
b. Right-click the files, click Properties, click the Advanced button, and select the check box labeled "Compress Contents to Save Disk Space."
c. Individual files cannot he compressed. The entire partition must be compressed.
d. Files on a FAT partition are already compressed.

22. Which of the following is not a function of the DISKPART utility?
A. Convert a basic disk to dynamic.
B. Convert a dynamic disk to basic.
C. Break or create a mirrored volume.
D. Convert a FAT32 partition to NTFS.

23. A user reports that their monitor has recently begun displaying odd colors, mostly purples and greens. Which of the following is the most likely cause?
a. One of the three cathode rays has stopped working.
b. The monitor needs to be degaussed.
c. The monitor's cable is not completely inserted into the video card's connector.
d. The wrong video driver is being used.

24. Which of the following addresses is considered a public IP address?
a. 172.32.0.1
b. 17217.0.1
c. 192.168.0.1
d. 10.0.0.1

25. How do you find the Settings button in System Properties that takes you to Performance Options so that you can adjust virtual memory?
A. Hardware tab -> Virtual Memory section
B. Advanced tab -> Virtual Memory section
C. Advanced tab -> Memory Usage section
D. Advanced tab -> Performance section

26. Which of the following commands starts a utility that should be run regularly, that alters how files are placed on the hard drive, and that adjusts the file system tables to reflect this change without removing files?
a. CHKDSK
b. DEFRAG
c. SFC
d. FDISK

27. Which of the following protocols allows access to e-mail or bulletin-board messages that remain on a server, permitting the user to access remote message stores as if they were local?
a. POP
b. IMAP
c. SMTP
d. MAPI

28. Which of the following switches causes CHKDSK to attempt to recover readable information from bad sectors?
a. /c
b. /F
c. /X
d. /R

29. A user calls to report the failure of their laptop's built-in LCD display. You have the user connect an external monitor to the VGA connector on the back of the laptop, and it works fine. Which of the following could cause this problem?
a. The external VGA connector is defective.
b. The inverter hoard is defective.
c. The operating system has been configured to display on the external monitor only.
d. The rectifier board is defective.

30. Which of the following would a network administrator most likely use to manage a large number of devices from a Microsoft computer to perform remote configuration tasks, such as setting permissions, turning error logging on or off, getting a list of installed applications, restarting a remote computer to apply changes, and changing virtual memory settings?
a. WZC
b. SNMP
c. WMI
d. Telnet

31. Which of the following commands reliably formats drive E: as a FAT partition?
a. format e: /f:fat
b. format e: /fat
c. format e: /fs:fat
d. format e:

32. A user calls to complain that their inkjet printer has yellow ghosting around certain colored objects and that the spacing between horizontal lines is not consistent. Which of the following makes the most sense to try?
a. Calibrate the printer.
b. Change the print cartridges, especially the yellow one.
c. Replace the belt for the carriage assembly.
d. Clean the print cartridges.

33. Which of the following utilities can be used to remove older files without the need to search them out individually?
a. Disk Cleanup
b. Disk Management
c. CHKDSK
d. DEFRAG

34. A user calls and complains that their battery gauge is not acting in a linear fashion. It shows that the LiIon battery has 98% of its charge left and that this equates to three and a half hours of run time; but after reaching about 50%, the laptop dies quickly. Overall run time is never more than 90 minutes on a full charge. What can be done to improve this situation?
a. The battery must be placed in a deep-charge apparatus overnight to reverse the cell oxidation.
b. Nothing can be done short of a battery replacement.
c. This is the standard operation of LiIon batteries, and the situation cannot be rectified.
d. The battery needs to be calibrated.

35. Bob in accounting, and a few others around the company, have been complaining that they are occasionally unable to access a resource that is being shared on a Windows XP Professional system. Which if the following is the best solution to the problem?
a. Increase the user limit for the share from the default to a number that will cover all who may simultaneously need the resource.
b. Place the share on a Windows Server 2003 system.
c. Add the affected users to the permissions list for the share.
d. Allow the Everyone group access to the share.

36. What is the term for the commercial entity that connects subscribers to the World Wide Web?
a. Telco
b. DNS
c. ASP
d. ISP

37. A user complains of having heard an unusual noise coming from the inside of the computer recently, but not during the two days preceding their call. You determine that the CPU fan was the source of the problem. Which of the following is the best way to help the user?
a. Replace the CPU fan.
b. Do nothing. No noise means no problem.
c. Solder the break in the CPU fan's electrical wire.
d. Remove the defective CPU fan so that the remaining heat sink can remove heat from the processor without obstruction.

38. Which of the following TCP/IP protocols allows you to remotely configure an IP host that is set up to allow it?
a. SMTP
b. FTP
c. Telnet
d. DNS

39. All of the following TCP/IP protocols are related to e-mail except:
a. IMAP
b. HTTP
c. SMTP
d. POP3

40. During a phone interview with a user to diagnose their inability to access the network, you learn that the laptop they are attempting to access has no cable attached, the built-in wireless LAN antenna is turned off, and Bluetooth is enabled and working. Which of the following is the best start to resolving the issue?
a. You need to dispatch a technician to investigate the Bluetooth connection to the LAN, which should be providing access already.
b. There is a problem with the wireless LAN, which caused the antenna to turn off automatically.
c. A network cable needs to be attached to the NIC, or the wireless antenna needs to be enabled.
d. Have the user stop and start the computer's workstation service.

41. Which command-line utility is best to use to ascertain the failure point between the source and destination of an IP network?
a. ping
b. nslookup
c. tracert
d. ipconfig

42. Which of the following command-line commands allows you to open a text file and make changes to its contents?
a. TYPE
b. EDIT
c. OPEN
d. ALTER

43. Which of the following is the service in Windows XP that allows you to install a wireless NIC and immediately find available wireless networks?
a. Wireless Zero Configuration
b. Windows Zero Configuration
c. Configuration-free Networking
d. Ad Hoc wireless mode

44. A caller has expressed concern over suspected unauthorized access to a particular network resource. You walk them through configuring the potentially compromised server to audit access attempts to the resource. Where does the user need to look later to check the results of the access audit?
a. The same place where they configured the audit
b. In the dialog accessed by the Permissions button found in the Sharing tab of the Properties dialog for the shared folder
c. In the System category of Event Viewer
d. In the Security category of Event Viewer

45. Which of the following commands changes the name of the file trash.txt to keep .txt at the command line?
a. rename trash keep
b. move trash.txt keep.txt /r
c. ren trash.txt keep.txt
d. copy trash.txt keep.txt /d

46. A user calls and complains that their Windows XP Professional workstation is running slower than desired. When you ask if they are interested in upgrading the workstation's memory, the user informs you that they have confirmed that their memory is already maxed out. Which of the following selections in Performance Options has the best chance of improving the systems performance?
a. Adjust for Best Appearance
b. Background Services
c. Adjust for Best Performance
d. System Cache

47. Which protocol can be used as a layer of security between HFFP and TCP, creating HTTPS in the process?
a. IPSec
b. SSL
c. PPTP
d. L2TP

48. A customer states that every time they scan a file and then try to use a specific application to open the file produced. they receive the message This file cannot be used with this software. Only that software package has issues. What should you do?
a. Tell the customer that this is a new issue, and the new request must move to the bottom of the queue. Then hang up.
b. Recommend that the customer open the file with an image-editing application and reduce the resolution or change the file type.
c. Walk the customer through returning the scanner's software to its default settings.
d. Sell the customer a new application that can use the file in the expected manner.

49. You receive a call about an HP printer that displays the message PERFORM USER MAINTENANCE. Which two of the following are most likely called for in this case?
a. Clear all paper jams.
b. Clean spilled toner out of the printer.
c. Install a maintenance kit.
d. Reset the page count.

50. A user calls to complain that their computer restarts automatically each time they shut down their Windows XP system. Which of the following paths can you suggest taking to prevent this behavior?
a. Go to the Advanced page of System Properties. and click the Settings button in the Startup and Recovery section. Then, clear the Automatically Restart check box.
b. Enter the BIOS setup routine; find the Advanced section; and change the Automatic Restart field, or similar, to disabled.
c. Tell the user to use the power button to shut down the system.
d. Click the Hardware Profiles button on the Hardware tab of System Properties. Then, select the Wait Until I Select a Hardware Profile radio button.

51. Which switch specified during the execution of WINNT32.EXE installs the Recovery Console?
a. /CMD
b. /RCONS
c. /RECCONS
d. /CMDCONS

52. Which of the following gets you to the C:\level1\level2 directory when the currently logged directory is C: \level1\level2\level3\level4?
a. cd ..\..
b. cd .\.
c. cd
d. cd \..\..

53. Which two of the following paths can be followed to change the share permissions for a resource on a Windows XP Professional system?
a. Control Panel -> Shares -> Double-click share -> Share Permissions tab
b. Control Panel -> Administrative Tools -> Computer Management -> System Tools -> Shared Folders -> Shares -> Double-click share -> Share Permissions tab
c. Right-click shared folder -> Properties -> Sharing tab -> Permissions button
d. Right-click shared folder -> Properties -> Security tab

54. Which command would you use to begin a backup of the C: drive from the command line that backs up only files that were changed today, overwriting an existing file named todayback.bkf in the root directory of the D: drive?
a. backup C: /f "d:\todayback.bk î /m daily
b. backup C: "d:\todayback.bkt" /v overwrite
c. ntbackup backup C: /f "d:\todayback.bkf" /m daily
d. ntbackup backup C: /f "d:\todayback.bkf" /v overwrite

55. A customer has attempted to install 20GB of RAM in a state-of-the-art dual-processor motherboard. You receive a call complaining that the entire 20GB is not recognized by Windows XP Professional. Which of the following is the most likely cause of this problem?
a. Windows XP Professional can access only 4GB of RAM.
b. The customer used the wrong type of memory modules.
c. With that much memory, there is no need for virtual memory, which reduces the total amount of RAM that can be recognized.
d. Windows XP Professional cannot access multiple processors, which is throwing off the use of the RAM.

56. All of the following are examples of added security for wireless networks except:
a. Not broadcasting the SSID
b. Enabling MAC address filtering
c. Minimizing unused wireless connections
d. Enabling ICS

57. Which of the following paths in Windows XP allows you to set Automatic Updates to automatically occur at 3:00AM every day?
a. Control Panel -> Automatic Updates. Then, select the radio button for Automatic, and select Every Day and 3:00AM from the drop-downs.
b. Control Panel -> Administrative Tools -> Automatic Updates. Then, select the radio button for Automatic, and select Every Day and 3:00AM from the drop-downs.
c. Start -> All Programs -> Automatic Updates. Then, select the radio button for Automatic, and select Every Day and 3:00AM from the drop-downs.
b. Control Panel -> Automatic Updates. Then, select the radio button for Download Updates, and select Every Day and 3:00AM from the drop-downs.

58. In Device Manager, what is the easiest way to find out which device is using IRQ5?
a. Double-click each device and click the Resources tab to observe the IRQ it is using until you find one that is using IRQ5.
b. Click View -> Devices by Connection, and find IRQ5 in the list.
c. Click View -> Resources by Type, and then expand interrupt Request.
d. Click View -> Devices by Type, and find IRQ5 in the list.

59. Which of the following is a reason to use REGEDT32 instead of REGEDIT?
a. It lets you view and edit all functions and data types in Windows 2000.
b. REGEDT32 is for use in 32-bit operating systems. REGEDIT is for use in 16-bit operating systems.
c. You can import and export registration entry (.reg) files.
d. It lets you search the Registry in Windows 2000.

60. How do you terminate a non responsive application in Task Manager?
a. On the Applications tab, right-click the application, and then click End Process Tree.
b. On the Processes tab, click the application, and then click the End Process button.
c. On the Applications tab, click the application, and then click the End Task button.
d. On the Applications tab, click the application, and then press the Backspace key.

61. Which of the following commands reliably displays a listing of the files in the first-level folder named data on drive E: as well as all the folders and their files below it?
a. dir e:\data /s
b. dir e:data /s
c. dir e:\data /f
d. dir e:data /f

62. A customer in an electrically noisy environment complains that their Ethernet network is experiencing a large number of lost packets. Which of the following will have the most positive impact on this issue?
a. Replace copper cabling with fiber-optic cabling.
b. Replace copper cabling with wireless components.
c. Replace twisted-pair cabling with coaxial cabling.
d. Replace Category 5 cabling with Category 5e or 6 cabling.

63. While taking a call from a user, they are a bit longwinded and seem to be saying the same thing over and over again. Which of the following is the best approach in this situation?
a. In order not to hurt the user's feelings and perhaps stress your relationship, politely interrupt and begin recounting the problem in more technical jargon so the user will realize you know what you're doing and will let you get to work on the problem.
b. Actively listen to the user until they are comfortable that they have expressed the problem, and listen for additional information each time they repeat something. Follow up with a brief synopsis that lets the user know you understand the issue.
c. At the first opportunity, begin asking closed-ended questions to make the user's answers short and concise.
b. Stop the user, and recount the problem as you understand it in terms the user will understand so they are confident that you know what is wrong and where to start.

64. A user claims to have restarted the Spooler service from the command line, but when you investigate from the Services snap-in over Remote Desktop, you notice that the Spooler service has not started. What command may the user have forgotten to issue to completely restart the spooler?
a. net start spooler
b. spooler /start
c. net spooler start
d. spooler restart

65. A user complains that every time they try to access a secure website, their browser stalls and then gives a client-side error message. Which of the following may correct the problem?
a. Reduce their browser s security level to the lowest possible setting.
b. Upgrade the browser to the latest version.
c. Configure the firewall to permit TCP port 443 traffic.
d. Turn off pop-up blocking on the browser.

66. You answer a call from a user in the company with a computer running Windows XP Home that has been a stand alone device for years in a remote location of the premises. The need has arisen for the machine to gain network access, but the user has not found anyone who has been able to add the computer to the corporate domain. How should you proceed?
a. Because the user seems to have gotten the run-around already, put them in touch with a domain administrator who can add the computer to the domain immediately.
b. Walk the user through the appropriate procedure to add their computer to the domain.
c. Explain to the user that XP Home computers cannot join a domain.
b. Explain to the user that by logging into the domain on startup, they place the computer on the domain automatically.

67. Which two of the following are reasons to use System Restore instead of Device Driver Roll Back?
a. You want to restore application settings as well as roll back to earlier drivers.
b. You want to restore user data as well as roll back to earlier drivers.
c. You want to be able to specify the destination of the restore in case you prefer certain content to be in a different location.
d. You are not sure which driver needs to be rolled back.

68. You obtain credentials (login & password, etc.) to diagnose a customer issue. Later, without being noticed, you observe a coworker using those credentials to access the customer's network to surf the Internet. What should you do?
a. Confront the coworker, and tell them that what they arc doing is wrong.
b. Do nothing. Your coworker cannot possibly use enough bandwidth to impact the Customer's network negatively.
c. Tell the customer what you have found.
d. Tell your supervisor about the infraction.

69. After installing a wireless network adapter in a Windows XP Professional computer system, the user calls and states that they do not see an icon for the adapter in the System Tray. What's the best way to bring up a list of wireless networks in range of the adapter so you can begin the connection process?
a. Run the Wireless Network Setup Wizard in Control Panel.
b. Control Panel -> Network Connections -> Double-click the wireless adapter -> Click View Wireless Networks.
c. Double-click My Network Places on the Desktop.
d. Control Panel -> Network Connections -> Right-click the wireless adapter -> Click Properties -> Check the box in the General lab labeled "Show Icon in Notification Area when Connected."

70. A user calls and informs you that they noticed their system acting strangely after they made some changes. They rebooted and logged on a couple of times, but the system is still unstable. The user has no backup of their system, and now the system boots but fails to make it to the logon screen. Which of the following can you suggest in order to fix the problem?
a. Safe Mode and System Restore
b. Last Known Good Configuration
c. ASR process
d. Device Driver Roll Back

71. Which of the following commands, when executed using Start -> Run, causes the Command Prompt window to remain open after the ping executes?
a. ping www.google.com
b. cmd /k ping www.google.com
c. cmd /c ping www.google.com
d. cmd ping www.google.com

72. When booting up in Windows XP, a user has recently started receiving the message Invalid System Disk. Which of the following can possibly correct the problem?
a. Boot into Safe Mode, and perform a System Restore.
b. Use a boot diskette.
c. Change the boot order in the BIOS.
d. Restore the partition from a backup.

73. A user has complained that their system has started getting slower. You discover that their job entails the frequent creation of documents and presentations of various sizes and that for confidentiality reasons, once these data files are finalized, they are moved to a secure server and removed from the user's hard drive. What is the best solution to attempt to speed up the system again?
a. Search for files that the user forgot to delete after they were moved to the server and that are accumulating and slowing down the SN Stern.
b. Run the ASR utility.
c. Run System Restore.
d. Defragment the user's hard drive.

74. What is a recovery partition?
a. A partition that has been recovered by one or more utilities
b. A hidden partition accessible by a recovery CD
c. The mirrored copy of a partition that provides fault tolerance
d. A partition that holds deleted content for a configurable period of time to aid in recovering accidentally deleted data

75. A few moments after attempting to create a Remote Desktop Connection to the system at 172.16.10.112 on the same IP subnet as you, you receive an error message: The client could not connect to the remote system. Which of the following could be the cause of the failure?
a. The default gateway is clown.
b. The DNS server is down.
c. Remote Desktop has not been added to the Exceptions page in Windows Firewall on your system.
d. You entered the wrong IP address.

76. Which of the following has the greatest impact on reducing repeat calls for the same problem?
a. Document the problem and your resolution.
b. Be courteous to the customer, and listen actively.
c. Escalate the problem to someone with more expertise.
d. Test your solution.

77. You have a customer who is designing their IP addressing scheme. When asked how best to accommodate more IP hosts than the number of addresses they have, what should you suggest?
a. Static addressing
b. Dynamic addressing
c. Public addressing
d. APIPA

78. Each of the following is required for an IP host to access the Internet except:
a. DNS servers address
b. Gateway
c. Subnet mask
d. IP address

79. Which of the following technologies has the potential to deliver the highest bit rate for Internet access?
a. Broadband
b. LAN
c. ISDN
d. Dialup

80. Which of the following is the first step you should take when troubleshooting a computer hardware or software issue?
a. Evaluate your results.
b. Find the responsible party so it doesn't look like your fault.
c. Gather information.
d. Document your work.